FAQ
If you have a question about our products and services, take a look at our FAQ, frequently asked questions from our customers.
Orders
Below you will find frequently asked questions about orders.
You can choose a category you want to view at the top or side of the web page. In a category you can sort and select the items by brand, design, color and size. To see more details of an item, click on the image of the item you want. It then shows multiple images of the product, a product description and options in sizes and data as well as various specifications.
To add an item to your online shopping cart, select the size and click 'Add to Bag'. Your shopping cart automatically slides into view. Click on 'Check Out' when you want to pay for the products.
To continue the ordering and payment process, you will be asked to register or log in, but you can also complete the process as a guest. In any case, make sure that all fields are completed and choose a payment method.
If all information has been entered correctly and you have accepted the General Terms and Conditions, you can click on the 'Continue to Pay' button, after which you will be redirected to a secure payment environment where you can complete the payment. Once paid, the order will be completed and you will receive a confirmation email.
We do our utmost to include all information with the items. If you have any questions, you can always contact our customer service (info@lalafeline.nl).
Have you seen something nice in the webshop but your size is no longer listed? Please contact our customer service (info@lalafeline.nl). Perhaps the item can still be ordered, or we can make you happy in another way.
Shipping and returns
Below you will find some frequently asked questions about shipping, returns and exchanges
The shipping costs are €4.95 for standard shipping within the Netherlands. Free shipping is available for orders over €99.
If the order is placed before 3:00 PM, the estimated delivery time for standard shipping is 1 business day.
Yes, we accept returns within 14 days of receiving your order. Please ensure items are returned unworn, unwashed and with all tags and packaging. For more information, see delivery and returns at the bottom of the page.
Unfortunately this is not possible. You can reorder the desired items and return the other order.
If you wish to change or cancel your order, please contact our customer service (info@lalafeline.nl) as soon as possible. We may make changes or cancel the order as long as it has not been shipped.
After registering your return, you will receive a confirmation email with a tracking number. This allows you to track your package via the carrier's website.
You can also pick up the order yourself at our office. If you want to use this, you can tick this during the checkout process. When you pick up the product from us, no shipping costs will be charged.
Personal Shopping
Below you will find frequently asked questions about Personal Shopping at LaLa FELINE.
Personal shopping on location is an exclusive service where a LaLa FELINE stylist helps you find the perfect outfits.
You can make an appointment for personal shopping on location by contacting info@lalafeline.nl. Our stylists will then schedule an appointment with you at a time that suits you best.
The costs of personal shopping vary depending on the duration of the session. Please contact us for more information about rates.
During an on-site personal shopping session, one of our stylists will personally guide you in finding clothing that perfectly suits your style and body type. We will discuss your preferences, put together outfits and help you make the best choices.
The duration of an on-site personal shopping session can vary depending on your needs and preferences. On average, a session lasts between 1 and 2 hours.
Yes, you can bring friends or family members to your personal shopping session if you wish. Please let us know in advance how many people you are coming with, so that we can take this into account.
Yes, after the session you can order directly online via our website if desired. Our stylist can help you place the order and answer any questions you may have.
LaLa styles
Below you will find frequently asked questions about LaLa FELINE styles.
Characteristics of the styles : Learn the characteristics of the different styles of LaLa FELINE. This can be done by studying the descriptions, images, and examples that LaLa FELINE offers.
Self-Analysis : Assess your own preferences, lifestyle, and wardrobe. What colors, patterns, and clothing items do you prefer to wear? How do you want your style to reflect your personality? Write down the things that appeal to you and that you wear regularly.
Comparison : Compare your self-analysis with the characteristics of the three styles. See which style best suits your own preferences and habits. Often a certain style will correspond more to your own taste and appearance.
Feedback and advice : Ask for feedback from friends, family, or even from LaLa FELINE itself. Sometimes an objective perspective can help identify your style. LaLa FELINE can also offer style consultation services to help identify the right style
Experiment : Try out clothing and accessories that fit different styles. By experimenting and wearing different combinations, you can discover which style feels most comfortable and authentic to you.
Yes, we at LaLa FELINE can definitely help you change your style! We have various options available to guide you in discovering and developing a new look that suits you.
Inspiration and Advice
Lookbooks and blogs View our lookbooks and read our blogs for styling tips, trends, and inspiration. Here you will find lots of ideas and suggestions for putting together new outfits.
Social Media Follow us on social media for daily inspiration, new collection updates, and fashion tips. Our platforms are a great source of visual inspiration and community interaction.
Personal style advice
Take advantage of our personal style advice services. Our style experts can help you select garments that suit your new style and advise you on how to combine them for a fresh, new look.
Shopping based on style
Our collections are divided according to the different styles. This makes it easy to find items that match the look you want to develop. Browse our carefully curated collections and add items to your cart that match your new style.
Mix and match
Start by buying a few basic pieces and experiment with combining these items. We offer suggestions and combination options to help you create different looks with the same basic pieces.
Feedback and community
Share your new looks with us and ask for feedback. Our community and style experts are ready to support you and help you refine your new style.
Stay informed
Fashion is dynamic and constantly changing. Keep an eye on our website and social media for new trends, style tips, and collections so you can continue to evolve your style.
We look forward to helping you with your style transformation and supporting you on your fashion journey! Please feel free to contact us if you have any questions or would like personal style advice.